Overview
Knowledge Management
Knowledge Management at ESA's Operations team
Knowledge management (KM) is a new and growing area of practise that aims to help organisations increase effectiveness by identifying, capturing and sharing professional insights, experiences and expertise. A good KM system can help organisations build and maintain corporate knowledge, which might otherwise be lost through retirements, personal transfers, changes in teams and other unavoidable developments of daily work life.
The Operations team at ESA are increasingly applying KM to reap strategic and organisational value. Spacecraft operations is a knowledge-intensive activity where the effectiveness of teams at all levels is highly dependent on the skills, experience and know-how of individual team members - who often only archive their wealth of knowledge in their heads. Therefore, the goal of KM within ESA spacecraft operations is to identify, organise and share the core knowledge that exists within our teams so as to enhance efficiency, minimize operational risks and maximise benefits.
For more information, access links at right and below or contact us.
 | | ESA Knowledge Management conference - videos and presentation files
During the 3rd International Conference on Managing Knowledge for Space Missions, held 21-23 June at ESOC, 49 presentations were given by space agencies including NASA, CNES, DLR and ESA, and by industry from nine European countries and Brazil.
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 | | 3rd International Conference on Managing Knowledge for Space Missions
The 3rd International Conference on Managing Knowledge for Space Missions will be held at ESA/ESOC, Darmstadt, Germany, 21-23 June 2010. The conference will provide companies, institutions and universities an opportunity to share and discuss their knowledge management programmes and projects.
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 | | Workshop on managing knowledge forms a KM 'Community of Practice'
On 18 February 2009, ESA's Operations directorate hosted the first ESA Workshop on Managing Knowledge in Spacecraft Operations. Over 80 participants from the Agency and its industrial partners demonstrated the strong level of interest in the growing knowledge management field.
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 | | About KM for spacecraft operations
The knowledge base within ESA's Operations Directorate has grown considerably in the past years as engineers and scientists have, in some cases, spent decades working on the same project or same mission.
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 | | KM objectives and FAQ
As a general requirement, a good KM process should be built upon and utilise existing capabilities and resources whenever possible - such as education & training programs, collaborative tools, document management systems, lessons-learnt archives, etc. - and deliver an integrated suite of processes and tools that are intuitive and easy to use.
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Last update: 9 August 2010
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