Many regions of our planet have recently been hit by major catastrophes. In each case, international agencies requested satellite data to coordinate relief efforts. This A & B-Roll explains how the International Charter on Space and Major Disasters, created in 2000 at the initiative of the European Space Agency and its French counterpart CNES, helped for the Haitian earthquake in January this year. It features an interview with Stephen Briggs, Head of Earth Observation Science and Applications at ESA, colleagues at the Charter's operational centre in Italy, and Paul de Fraipont, CEO at France's Regional Service of Image Treatment and Remote Sensing (SERTIT) in Strasburg.